Direct Support

For years, our industry has relied on the fine print in long –term leases of expensive and proprietary card processing equipment to catch and retain customers. Those days have ended for Direct Processor customers. By embracing the value of an open terminal architecture for our clients, we must rely, instead, on providing superior service at a competitive price to attract and retain clients.

Direct Support is the result. Modeled on the high-touch service departments of major banks, Direct Support delivers hands-on Customer Care during extended business hours and guaranteed next-day response on all calls. Custom Service Level Agreements can be designed to meet unique business requirements.

Our technicians assist with hardware, software, and logistics issues. If any Terminal Problems cannot be resolved over the phone, replacement hardware can be sent overnight. By providing fast, efficient customer service, we maintain one of the highest retention rates in the industry.